Knowledge AI

Custom RAG Systems

AI That Actually Knows Your Business—Not Just the Internet

Most AI tools only know public information. RAG (Retrieval-Augmented Generation) gives AI access to your private documents, databases, and institutional knowledge—so it can answer questions about YOUR company, YOUR processes, and YOUR data with accuracy and citations.

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What This Means For Your Business

Private Data Access

The AI reads and understands your internal documents—policies, contracts, product specs, meeting notes—and uses that knowledge to answer questions, never hallucinating about what your company actually does.

Source Citations

Every answer includes references to the exact documents and sections used—so users can verify information and trust the responses, critical for compliance and decision-making.

Intelligent Search

Goes beyond keyword matching—understands the meaning of questions. Ask 'What's our refund policy for enterprise customers?' and it finds the answer even if those exact words aren't in the document.

Multi-Source Synthesis

Combines information from multiple documents to answer complex questions. The AI can connect dots across a contract, an email thread, and a policy manual in a single response.

Access Controls

Respects your existing permissions—sales can only access sales documents, HR only HR. The AI inherits your security model, ensuring confidential information stays protected.

Always Up-to-Date

When documents change, the system updates automatically. No stale information—the AI always reflects your current policies, pricing, and procedures.

Real-World Examples

See how this technology solves actual business problems

01

Enterprise Knowledge Base Assistant

Professional Services
Before

Employees spend 2+ hours daily searching for information across SharePoint, Confluence, email, and drive folders. Tribal knowledge lives in senior employees' heads. New hires take 6+ months to become productive.

With Our Solution

A conversational AI that searches across all your knowledge repositories instantly. Employees ask natural questions like 'How do we handle GDPR data requests?' and get accurate answers with links to source policies.

Result

70% reduction in time spent searching. New employee ramp-up cut to 3 months. Critical knowledge is accessible 24/7, not locked in individual inboxes.

02

Contract Intelligence & Analysis

Legal & Procurement
Before

Reviewing a single vendor contract takes 4-6 hours of lawyer time. Identifying non-standard terms across 500+ existing contracts is practically impossible. Renewal risks are discovered too late.

With Our Solution

AI that reads and understands contracts—extracting key terms, identifying unusual clauses, comparing against your standard templates, and flagging risks. Ask 'Which of our vendor contracts have unlimited liability?' and get instant answers.

Result

Contract review time reduced by 80%. All non-standard terms identified automatically. Renewal dates and obligations tracked proactively across entire contract portfolio.

03

Technical Support Acceleration

Technology & SaaS
Before

Support agents search through 10,000+ help articles and previous tickets to find solutions. Resolution times average 4 hours. Complex issues require escalation to engineering. Customer satisfaction suffers.

With Our Solution

AI assistant that understands your product deeply—ingesting documentation, past tickets, engineering notes, and release logs. Agents ask questions in natural language and get solutions with step-by-step instructions.

Result

First-response resolution increased by 45%. Average handle time reduced by 60%. Fewer escalations mean engineering focuses on building, not supporting.

How We Build It

Our proven process for delivering production-ready solutions

1

Data Pipeline Setup

We connect to your data sources—documents, databases, ticketing systems—and build ingestion pipelines that keep the AI knowledge base synchronized with your current information.

2

Retrieval Optimization

We tune the search algorithms for your specific content—adjusting how documents are chunked, indexed, and ranked to ensure the AI finds the most relevant information for every query.

3

Accuracy Validation

We rigorously test the system against real questions, measuring accuracy and citation quality, and continuously improve until responses meet your quality standards.

Technologies We Use

Enterprise-grade tools and frameworks powering your solution

Vector Search & Retrieval

How we store and find meaning in your documents

Pinecone — Cloud-native vector database for fast, scalable semantic search at enterprise scale
Weaviate — Open-source vector database with hybrid search combining keywords and meaning
PostgreSQL + pgvector — Vector search in your existing database—no new infrastructure needed

AI & Orchestration

The intelligence that understands questions and generates accurate answers

LlamaIndex — Framework for connecting LLMs to your data with advanced chunking and retrieval
LangChain — Orchestrates the flow from question to search to answer generation
OpenAI / Anthropic — Leading language models for understanding and generating human-quality responses

Ready to Build?

Let's discuss how we can apply this technology to solve your specific business challenges.

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