Services/Agentic AI systems
Capability
Agentic AI systems
Agents that act in your systems, with controls you can audit.
Supporting depth for workflow automation: tool-using agents, orchestration, escalation, and evaluation. Built for production, not demos.
What we build
The engineering pieces included under this capability.
Tool use
Call APIs, update CRM/ERP records, trigger workflows, and write back results.
Orchestration
Multi-step and multi-agent flows with clear handoffs and failure paths.
Human oversight
Approval gates for high-risk actions. Override and escalation stay in design.
Guardrails
Scoped permissions, allowlists, and policy checks before side effects.
Memory & audit
Run state, decision logs, and traces operations teams can review.
Example use cases
Concrete jobs this capability is built for. Not a full project proposal.
01
Support & ops triage
Read an incoming ticket, pull context from your systems, draft or take the next step, and pause for human approval when the risk is high.
02
Research & briefing
Gather sources, structure findings, and produce a draft briefing for a person to review before anything is shared or acted on.
03
CRM / ops enrichment
Look up a company or account, update fields, and draft follow-ups without letting the agent rewrite CRM data unsupervised.
Build path
- 01
Map the workflow
Steps, systems, decision points, and where autonomy is safe.
- 02
Design controls
Tools, permissions, evals, and approval rules before build.
- 03
Ship and measure
Integrate, deploy, and track acceptance metrics in production.
Typical stack
Orchestration
Runtime
Models
Need this in production?
Bring the use case and constraints. We will say if a sprint or pilot fits.